Refund policy

RETURN AND REFUND POLICY

We want you to feel confident shopping with Lorvius. Please review the following policy before placing your order.

RETURNS

We accept return requests within 14 days of delivery. To qualify for a return, the item must be unused, unopened, and in its original packaging with all accessories included.

For hygiene and safety reasons, lashes, adhesives, removers, applicators, and other eye-area products cannot be returned once opened, used, or removed from their original packaging.

To request a return, contact us at hayutiadus@gmail.com with your order number and reason for the return. Returns sent without prior approval will not be accepted. If your return is approved, we will provide instructions and the appropriate return address.

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at hayutiadus@gmail.com.

Include your order number and clear photos or videos showing the item, packaging, and issue. Once reviewed, we may offer a replacement or refund at no additional cost.

CANCELLATIONS AND ORDER CHANGES

Contact us as soon as possible if you need to cancel or change your order. We cannot guarantee cancellations or changes after an order has entered processing or been sent for fulfillment.

REFUNDS

We will notify you after receiving and inspecting an approved return. If your refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for your bank or card provider to post the refund after it has been processed. If more than 15 business days have passed since we approved your refund, contact us at hayutiadus@gmail.com.

Shipping costs, when charged, are nonrefundable unless the order arrived damaged, defective, or incorrect.

NONRETURNABLE ITEMS

We cannot accept returns for:

• Opened or used lashes, adhesives, removers, or eye-area products
• Products missing their original packaging or accessories
• Items damaged through misuse or improper application
• Gift cards

RETURNED OR UNDELIVERABLE PACKAGES

Customers are responsible for entering a complete and accurate shipping address. If an order is returned because the address was incorrect, incomplete, or the package was unclaimed, additional shipping charges may apply before it can be sent again.

CONTACT US

For questions about returns or refunds, contact us at:

hayutiadus@gmail.com